Question 1

WHAT IS "DEAL OF THE MONTH" TEA GROUP BUY?"

Accepted Answer

Look at for Deal of the Month every 1st each month. 
To acheivd this amazing deal, we offer an amazing discount for TEA GROUP BUY customer upto 20%+
The able to achieved the deal, we must reach 300pcs in total sales order.

To received such an amazing offer, a full payment must be made. All pre-order does not include any shipping fee. The total fee will be shown upon purchase. To accept this special pre-order offer, there is a wait on delivery date from 60-90 working days. For us to achieve this offer we are require to gather TEA GROUP BUY a minimum order of 300pcs pcs before the expired TEA GROUP BUY date to reduce our production cost, for us to help you to give you the best ofter.

Question 2

HOW DO I PRE-ORDER?

Accepted Answer

GUARRANTEE DISCOUNT for Pre-orders 6pcs or more with confirm delivery date.
We offer an amazing discount for pre-order customer. Goods are reserved for you. 
To received such an amazing offer, a full payment must be made. All pre-order does not include any shipping fee. The total fee will be shown upon purchase. To accept this special pre-order offer, there is a wait on delivery date from 60-90 working days. For us to achieve this offer we are require to gather a minimum order to reduce our production cost, for us to help you to give you the best ofter.

Question 3

WHICH PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

Paypal® 
All product are in AUD. Paypal will convert the value into your local currency.

Question 4

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

Accepted Answer

RETURNS & EXCHANGE 
We will gladly exchange damaged, defective, or wrongly shipped items. Additional shipping will be paid by KyushuOcha If you receive a damaged or defective item, please save the item and all packaging for inspection by the carrier. Please notify KyushuOcha of the damaged or defective item within 7 days (based on the delivery record) after you receive the order,  and upon pre-approval of KyushuOcha Online Shop.  
All items have to be unused with labels and packaging intact. Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method when you placed your order. 
​If the value of the replacement merchandise is higher than the original price, the customer is required to pay the difference.
We do not take responsibility for any items lost during the return shipping.
When you return or exchange any product, you must cover the shipping charges and return transfer fee.
Items bought from our online store can not be returned or exchanged in a retail or concept store.
 
Once your order is shipped, possessive rights of the products belong to the purchaser. If the parcel does not reach its destination because the purchaser incorrectly entered the delivery address, we don't accept responsibility. Therefore, please enter the delivery address carefully and correctly. In addition, after your order is shipped, we are unable to accept any change or cancellation to your order except for damaged, defective, or wrongly shipped merchandise.

Question 5

WILL MY PARCEL BE CHARGED CUSTOMS AND IMPORT CHARGES?

Accepted Answer

Customs duties vary depending on your country. If you have to pay a custom duty, you will be required to pay the duty when you receive your order.
Rates of Customs Duties on Tea Leaves
Australia---no duty
Brazil---from Zerio to 50US dollar (10% over 50US dollar)
Canada---no duty
China---from Zerio to 1,000 Yuan (15% over 1,000 Yuan)
European Union---from Zerio to 45 Euro (3.2 % over 45 Euro)
Russian Federation---from Zerio to 5,000US dollar (20% over 5,000US dollar)
Singapore---no duty
Taiwan---no duty up to 300TW dollar (19.4% over 300TW dollar)
The Republic of Korea---no duty up to 100,000 Won (513.6% over 100,000 Won)
United Arab Emirates---no duty
United Kingdom---from Zerio to 32 Pound (3.2 % over 32 Pound)
United States---no duty
 
Only a few countries prohibit importing tea leaves
Nigeria
Colombia
Sri Lanka
Taxes other than customs duty, for example, VAT (Value-Added Tax), can be possibly imposed when you receive the parcel (especially in the EU region). It depends on each country’s regulation, order contents, order amount, or each circumstance. We don’t charge you any taxes with your order payment. And we are unable to bear any responsibility for any taxation issue. For more details about what taxes may be required in your country, please contact the tax or customs authority in your country. 
Above tax law may change without notice, above information for reference only.

Question 6

DISCLAIMER

Accepted Answer

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to cancel promotion at any time without prior notice.

Question 7

CHANGING YOUR ORDER

Accepted Answer

If you would like to change your order, please contact us as soon as possible. If the item has already been shipped out, unfortunately we will not be able to change or cancel the order.
 
However once the order is confirm no cancel will be accepted. All order is non refundable once the order is confirm.

Question 8

WHICH CURRENCY IS USED ON THE WEBSITE?

Accepted Answer

The prices you see specified next to our KyusuOcha products are stated in AUD Dollars. They exclude eventual shipping charges, which are calculated and added at checkout.
KyusuOcha is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

Question 9

PRICING

Accepted Answer

Our picing are mostly set at a reasonable price. However, the prices may varies or change without advance notice due to fluctuations in the exchange rate, supply shortages, and others.

Question 10

HOW DO I RETURN OR EXCHANGE MY KYUSUOCHA PRODUCTS?

Accepted Answer

Please make sure to follow these steps to ensure your return is processed correctly and efficiently:
You will need to print and fill out the return form and follow the steps below:  
1. Send your items to:
Australia, Germany, Hong Kong or Japan Distribution Office. A full postal address will be available to you upon return approval letter.
2. Send your items in original/sealed packaging (if applicable) and with the label intact along with the order number and return form.
3. Include instructions on how we should process your return (e.g. for refund, for exchange to another size, style, etc.)
4. For exchanges, please clarify the alternative product by specifying item number (please note that exchanges must be for applicable products of equal or lesser value)
As soon as we receive your return shipment, we will process your request and send you an email confirmation. Please note that we cannot cover return shipping costs and that you are responsible for items lost in shipping.
If you have any questions regarding the process, please email us buy@kyushuocha.com

Question 11

WHAT SHOULD I DO IF MY ORDER HASN'T BEEN RECEIVED?

Accepted Answer

Should you be unable to locate your package, please get in touch with our support team via email buy@kyushuocha.com or facebook so we can look into it.

Question 12

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?

Accepted Answer

If you were to accidentally receive an item that you did not order, please contact our customer service representative via email buy@kyushuocha.com. We are more than happy to re-send you the desired item(s).

Question 13

WHAT IS THE DELIVERY TIME?

Accepted Answer

Due to Covid-19 we are experiencing an unusually high increase in orders and delays with couriers. We would appreciate your patience during this difficult time.
Limited stock will be available in Australia, Hong Kong, or Japan.
​
Once we have received your order, you will received sales confirm with your order details and payment information.
Once we have received your full payment, your order will be arrange and once is dispatched you will receive an e-mail notification confirming the method of shipment. Where your order is being shipped by Standard airmail post or express courier, you will receive separate tracking details directly from the courier.
Once you order, the ordered goods will usually reach to you in 7 to 14 days . The delivery time is different for each destination, depending on the postal service and customs conditions in each country.
Delivery time may take longer around Christmas and New Years.​
​
Express Courier (Suspended due to Covid-19)
Extra charge will apply for express courier.
A tracking number will be provided once the parcel it's on the way to you.
All international shipping is handled by our preferred courier EMS who offer a door to door tracked service. Shipping is only charged at cost. Should you have your own logistic operation, we are happy to supply ex-works.
 
(All delivery date are estimate only)

Question 14

SHIPPING FEE

Accepted Answer

Shipping Cost Reference
Shipping from Japan
http://www.post.japanpost.jp/int/charge/list/ems_all_en.html
Shipping from Hong Kong
https://www.hongkongpost.hk/en/postage_calculator/
Shipping from Sydney
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

FAQ

Frequently asked questions